Terms and Conditions
We reserve the right to refuse service or cancel an order if these Terms & Conditions are not met. By placing an order, you agree to the following policies:
1. Payment Terms
• Quotes and Invoices: All quotes and invoices are valid for 24 hours. If a deposit is not received within this timeframe, the quote or invoice will be canceled, and the items will no longer be held for your reservation.
• Deposit and Balance: A 50% deposit is required to secure your booking, with the remaining balance due one day prior to delivery.
• Reservation Policy: Orders without a deposit are not reserved.
2. Accepted Forms of Payment
• Accepted Methods: Credit/Debit Cards, Venmo, PayPal, Zelle or Cash; Checks (must be received 5 days before the event).
• Convenience Fees: Credit/Debit Card payments incur a nominal convenience fee, in compliance with California law and reflective of actual costs.
3. Delivery & Pickup Policy (Updated)
• Standard Delivery and Pickup (SDP):
• Base Fee: $39 for delivery and pickup within a 5-mile radius (round trip).
• Additional Mileage Charges:
• 6–14 miles: $1.25 per mile (multiplied by 4 trips: delivery to venue, return to warehouse, pickup from venue, return to warehouse).
• 15–24 miles: $2 per mile (multiplied by 4 trips).
• 25+ miles: $3 per mile (multiplied by 4 trips).
• Delivery Timeline: Deliveries are typically scheduled between 7 AM and 3 PM on the event day or 1–2 days before, depending on workload. Pickups generally occur the day after the event or 1–2 days after, unless otherwise specified.
• Delivery Notifications: Customers will receive a delivery window notification 1–2 days prior and an ETA at least 1 hour before delivery.
• Delivery Access & Placement:
• We deliver to easily accessible locations within 25 feet of the truck, at ground level.
• Deliveries are performed using dollies for efficiency.
• Extra Labor Fee: A flat fee of $75 will apply for additional labor required, including:
• Stairs or elevators.
• Long-distance unloading (over 25 feet from the truck).
• Manual carrying when access is too narrow or improper for dollies.
• Navigating challenging terrains (e.g., mud, sand, uneven surfaces, or steep inclines).
• Undisclosed Challenges:
• If delivery challenges are not disclosed during booking and are discovered upon arrival:
1. Immediate Fee Application: A $150 undisclosed challenge fee will be charged on-site.
2. Order Cancellation: If delivery is deemed unsafe or impractical without preparation, we reserve the right to cancel the order without a refund.
• Setup & Takedown Services:
• Not Included by Default: Setup and takedown of rental items (e.g., tables, chairs, linens) are not included in the delivery and pickup service unless explicitly requested during booking.
• Service Fees: Fees for setup and takedown vary based on the load size and complexity. This service must be added to the invoice in advance.
• Layout Requirements: Customers must provide a setup layout in advance or ensure someone is present at delivery to instruct our team on placement.
• Additional Movement Fees: Any re-arrangement or additional movements requested beyond the initial setup will incur a flat fee of $50 per instance.
• Unused Items:
• If the customer instructs us not to unload certain items they decide not to use during delivery, we will comply, but no refundswill be issued for those items.
• Additional Fees:
• Specific Time Delivery: $75.
• After-Hours Pickup (6–9 PM): $120.
• Late-Night Pickup (After 9 PM): $240.
4. Reservation Updates & Changes
• Additions: Subject to availability and can be requested at any time.
• Reductions: Allowed up to 3 weeks before the event for a maximum of 20% of the total order. Reductions beyond this threshold will incur a 50% penalty for removed items.
• Date Changes: Allowed only once at no cost, provided the request is made at least 3 weeks in advance.
5. Cancellation & Refunds
• Payments are non-refundable, but we offer a 6-month credit for amounts paid, applicable to future events.
• Cancellations made within 3 weeks of the event may not qualify for the full credit if expenses have already been incurred.
6. Inspection & Liability
• Customers are responsible for inspecting rental items upon delivery and notifying us of defects before use.
• Once accepted, the customer assumes full responsibility for the condition and safe use of the items.
7. Damage, Loss & Theft
• Customers are liable for damage, loss, or theft of items from the time of delivery until pickup.
• Replacement Costs: Customers will be charged for the full replacement value of lost or damaged items, including shipping.
• Unreturned Items: Items not returned within 7 days will be billed at full replacement cost.
8. Cleanup & Preparation for Pickup
• Return Location:
• All rental items must be placed at the exact drop-off location where they were delivered.
• Items must be stacked and arranged exactly as they were delivered.
• Stacking Requirements:
• Tables and Chairs: Must be folded and stacked as delivered.
• Chiavari/Cross Back Chairs: Cushions must be removed, bagged, and dust covers replaced before stacking six chairs high.
• Linens:
• Must meet the following requirements:
• No Wax, Gum, Wine Stains, or Tape.
• No Debris or Trash.
• Wet linens must be air-dried completely before being bagged to avoid mold or damage.
• Additional cleaning fees will apply if linens are returned in unacceptable conditions.
• Additional Fees:
• If items are not returned to the original drop-off location or not properly stacked and organized, an additional fee of $75 will apply for the extra time and labor required to retrieve and organize them.
9. Warranty & Assumption of Risk
• We do not provide warranties on rented items.
• The customer assumes all risk of injury, damage, or loss arising from the use of rented items.
10. Feedback & Dispute Resolution
• Customers are encouraged to provide feedback and resolve disputes amicably by contacting our customer service team.
• Any disputes shall be resolved under the laws of California, with Los Angeles County as the designated venue.
11. Insurance Requirements
• Customers may be required to provide proof of insurance for high-value rentals or large-scale events.
12. Farm Tables Disclaimer
• Farm tables may feature natural imperfections, including knots, holes, or sap, which add to their unique character. These variations do not affect functionality and are not grounds for refunds or replacements.
13. Privacy Policy
• Any personal information collected will be used solely for fulfilling your rental agreement and will not be shared without consent.
Acknowledgment
By placing an order, the customer agrees to these Terms & Conditions. For online bookings, acknowledgment of these terms is assumed upon payment or confirmation of the order.